Refund policy

6. Returns and Refunds

 

              •            Under UK law, you have 14 days from receiving your order to change your mind and return it for a refund (excluding custom-made extensions—see below).

              •            Items must be unused, in original packaging, with tags attached. You pay return shipping unless the item is faulty or we sent the wrong one.

              •            Notify us at info@rorae.co.uk to start a return, then send it back within 14 days of telling us.

              •            Refunds are processed within 14 days of receiving the return, back to your original payment method. Shipping fees aren’t refunded unless we made an error.

              •            Faulty items? Let us know within 14 days from receipt of products (must be unopened or tampered with) —we’ll replace or refund them, including return shipping.

              •            Custom-made extensions (e.g., specific colours/lengths) can’t be returned unless faulty.

 

7. Your Responsibilities

 

              •            Provide accurate delivery and contact details—we’re not responsible if you give us the wrong address.

              •            Use our products as intended (e.g., don’t resell them as your own).

              •            Respect our website and content—don’t copy or misuse it.